Documentation

API Key Blocking Policy

Overview

Your API keys may be blocked if we detect service misuse or repeated failures that waste system resources.

Common Failure Reasons

  1. Files larger than 3.5 GB - Exceeds maximum file size limit
  2. Malformed or corrupted media files - Files that cannot be processed
  3. Inaccessible URLs - URLs that return 404 or are unreachable
  4. Invalid file formats - Unsupported media formats
  5. Invalid parameters - Missing or incorrect API parameters

If Your Key is Blocked

Step 1: Review Your Integration

Check your code for common issues:

  • Validate file sizes before uploading (max 3.5 GB)
  • Verify URLs are accessible before submitting
  • Test with small files first
  • Handle errors gracefully in your code
  • Implement retry logic with exponential backoff

Step 2: Fix the Issues

Common fixes:

  • Add file size validation
  • Implement URL accessibility checks
  • Add proper error handling
  • Test thoroughly in development

Step 3: Request Reinstatement

Contact our support team:

  • Email: support@rednerapp.com
  • Subject: "API Key Reinstatement Request"
  • Include:
    • Your client ID
    • Description of the issue
    • Steps you've taken to fix it
    • Confirmation that you've tested the fixes